Digital Software Licences and the Right of Withdrawal

1. Exception to the Right of Return

A digitally delivered software licence cannot be returned. The same conditions apply here as those for downloading films and music. These rules have been established because we cannot verify whether the delivered licence has already been used or if it will be used in the futur

2. Terms and Conditions of Webshop Trustmark Foundation and the Consumenters' Association

This exception to the right of withdrawal can be found in Article 10, Paragraph 13, Sub-section b of our Terms and Conditions.

These Terms and Conditions were drafted by the Stichting Webshop Keurmerk and created in consultation with the Consumentenbond (Consumers' Association) within the framework of the Self-Regulation Coordination Group (CZ) of the Social and Economic Council. These conditions are in accordance with Article 46D of the Distance Selling Act.

3. Explicit Agreement to Additional Term

It is not possible to place an order on our website without explicitly agreeing to the exception to the right of withdrawal for digitally delivered services. These additional terms consist of only two lines and are clearly explained during the checkout process.

4. Exceptions

In some cases, we may make an exception and cancel your purchase. You can contact us via email to check whether your purchase is eligible for this.

Cancellation Button for Physical Purchases

We do not sell any physical products, only digital software licences. Please see the top of this page for further details.

Cancellation Button for Recurring Subscriptions

1. We do not issue our own subscriptions

We only sell prepaid licences from other software publishers (e.g., Microsoft, SketchUp, Adobe, etc.).

2. We do not renew without express consent

We will not automatically renew your subscription. You do not need to notify us if you do not wish to renew.

3. Automatic renewal with the software publisher

You may have enabled automatic renewal directly with the software publisher (e.g., Microsoft, Norton, McAfee, etc.). You can log in to the relevant brand's portal to check if this is enabled and, if so, disable it. This constitutes an agreement between you and the software publisher.

We have not activated this for you (in fact, we advise against it) and we cannot disable it on your behalf.